SECURITY ASSISTANT SHIFT MANAGER

Responsibilities

• Provides guidance and daily supervision to staff in the department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Coordinates with manager on scheduling concerns, prioritizing guest satisfaction.
• Enforces internal control policies and procedures.
• Enforces underage gambling and drinking laws.
• Maintains safety and inspection reports for the property.
• Prepares security incident reports and maintains security logs.
• Reports guest and team member concerns and complaints to manager.
• Ensures security team members adhere to uniform dress and grooming standards.
• Interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies.
• Supports compliance to departmental budgets.
• Supports, promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures security officers adhere to uniform dress and grooming standards consistent with department and company standards.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• One to two years of Casino Security; or equivalent combination of education and experience.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Able to write reports and business correspondence.
• Able to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Qualifications

• Supervisory Responsibilities: This job has supervisory responsibilities. Manages work procedures and expedites workflow. Provides coaching and counseling to team members.