Security Assistant Shift Manager

About the role

We’re looking for talented individuals who believe in having fun and want to be part of an exciting industry. Join us at PENN Entertainment where you'll work with a diverse team of coworkers passionate about helping people find and have more fun. We care about your career growth and provide the support you need to expand your possibilities.

Responsibilities

• Direct security staff in the performance of their daily duties and responsibilities.
• Maintain a safe environment for guests and employees.
• Provide guidance and daily supervision to staff in the department.
• Support and administer operational goals and monitor achievements of performance and profit objectives.
• Adhere to scheduling and coordinate with the manager any scheduling concerns, prioritizing guest satisfaction.
• Enforce internal control policies and procedures.
• Enforce underage gambling and drinking laws.
• Maintain safety and inspection reports for the property.
• Prepare security incident reports and maintain security logs.
• Report guest and team member concerns and complaints to the manager.
• Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.
• Interact and cooperate with regulatory, fire/rescue, and law enforcement agencies.
• Support compliance to departmental budgets.
• Support superior customer service in accordance with department and company standards and programs.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Support compliance with all regulatory compliance within area of responsibility and report potential issues to management.
• Maintain strict confidentiality in all departmental and company matters.

Requirements

• A High School Diploma or GED.
• One to two years of casino Security, military, or police experience.
• Proficient in Microsoft applications.
• Excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Qualifications

• High School Diploma or GED required.
• One to two years of casino Security, military, or police experience.
• Equivalent combination of education and experience may be considered.

Skills

• Microsoft applications proficiency.
• Excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Benefits

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Schedule

Paid time off is earned according to the local policy and increases with the length of employment.