Security and Loss Prevention Specialist, NA

About the role

Worldwide Operations Security (WWOS) supports field Security and Loss Prevention for Amazon’s Worldwide Operations, affiliate, and retail businesses. The Security and Loss Prevention (SLP) Specialist is a key hourly position responsible for protecting people, product, and data—including lives, physical property, equipment, inventory, data, and intellectual property—within a designated building. The SLP Specialist reports to the Security and Loss Prevention Cluster Manager and supports operational and cross-functional teams.

Domestic regional travel up to 25% of the time may be required. Physical demands include lifting up to 49 pounds, frequent pushing, pulling, squatting, bending, and reaching; standing or walking for up to 12 hours per shift; working in variable noise levels and temperatures; and continuously climbing and descending stairs (where applicable). This role covers 24/7 operations and requires flexibility to work all shifts, including nights, weekends, and holidays.

Responsibilities

• Conduct confidential investigations and prepare prompt written reports of theft, fraud, and critical incidents.
• Identify vulnerabilities (e.g., loss, associate experience, process improvement, data protection, physical security infrastructure) and define mitigating actions while ensuring compliance with legal and ethical standards.
• Serve as a department liaison and security/crisis management subject matter expert for site leadership, keeping them informed on key issues, strategies, and department performance.
• Develop strategies for alarm reduction and conduct system diagnostics for problematic devices by engaging and resolving issues with internal and external partners.
• Perform regular physical security audits and investigate policy violations, security-related incidents, and loss events.
• Collect information through monitoring systems and tools, analyzing data reports, and conducting interviews to identify process vulnerabilities and contribute to mitigating measures.
• Maintain the physical integrity of fulfillment, logistics, and retail operations by auditing and monitoring system health with subject matter experts and external suppliers.
• Interact daily with external security service providers to ensure high-quality security services and a smooth customer experience.
• Act as a point of contact for internal and external departments (e.g., legal, HR, security service providers, local law enforcement) and serve as a subject matter expert in Security and Loss Prevention-related matters.
• Deliver loss prevention-related education and awareness programs to other teams and liaise with stakeholders on policy and procedure across all management levels.

Qualifications

• High school diploma or equivalent.
• 2+ years of Amazon (Blue Badge/FTE) experience, or 1+ year of experience in security service, loss prevention, asset protection, investigations, law enforcement, or operations, or Loss Prevention Qualified Career Choice Graduate.
• 1+ years of experience using Microsoft Office, including Excel, in a professional capacity.
• Experience with workplace incident mitigation or de-escalation and Business Continuity planning.

Preferred Qualifications

• Experience making and influencing informed decisions by leveraging data and metrics.
• Demonstrated ability to work independently in a fast-paced and multi-tasking environment.
• Ability to effectively communicate, collaborate, network, and influence across all business levels in a diverse workforce.
• 1+ year of leadership or management and/or supply chain experience.
• Investigative interviewing experience; Wicklander and Zulawski, Loss Prevention Qualified, Certified Protection Professional, Loss Prevention Certified, Certified Forensic Interviewer, Certified Threat Assessment Certification, or other relevant certifications.
• Experience in physical security systems maintenance/implementation and coordinating scope of work with security vendors.

Pay

Base salary range: $23.60 - $31.73 USD hourly (Albuquerque, NM). Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, with options for Supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.