Security and Loss Prevention Expert, NA

This role is a key leadership position within the Amazon Security and Loss Prevention (S&LP) team, leading efforts to provide End-to-End (E2E) S&LP services across assigned operational business units. The position reports to the SLP Cluster Manager.

Responsibilities

• Identify vulnerabilities and conduct root cause analysis using data to define mitigating actions while ensuring compliance with legal and ethical standards.
• Actively monitor and report outcomes for systems and tools that generate data indicating site/region opportunities.
• Manage confidential investigations and prepare prompt reports of theft, fraud, and workplace violence/critical incidents.
• Utilize continuous improvement to drive process enhancements and increase efficiency.
• Serve as the department’s liaison and security/crisis management subject matter expert, keeping site leadership informed on key issues, strategies, and performance.
• Identify, promote, and implement security best practices while partnering with internal customers to evaluate current and future security needs, processes, and initiatives.
• Lead incident response planning, facilitation, and management.
• Perform regular physical security audits and investigate policy violations, security-related incidents, and loss events.
• Collect information by monitoring systems and tools, analyzing data reports, and conducting interviews to identify vulnerabilities and drive mitigating measures.
• Maintain the physical integrity of sites by auditing and monitoring system health, and collaborating with subject matter experts and external suppliers to ensure functionality.
• Identify and act on initiatives to improve physical security infrastructure and contribute to budgetary planning for external suppliers.
• Interact daily with external security service providers to ensure high-quality security services and a smooth customer experience.
• Work on multiple high-impact initiatives/projects by collaborating with stakeholders across organizational levels to deliver measurable outcomes through effective project management.
• Deliver loss prevention-related education and awareness programs to teams across all management levels and manage the implementation of the S&LP plan.
• Domestic regional travel up to 50% of the time when applicable.

Requirements

• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts.
• Work in an environment where the noise level varies and can be loud.
• Work in an environment subject to variable temperatures and weather (delivery stations include outside loading departments).
• Continuously climb and descend stairs (applies to sites with stairs).
• Work all shifts, including nights, weekends, and holidays, as the role covers 24/7 operations.

Qualifications

• Bachelor's degree or equivalent, or 4+ years of relevant professional or military experience.
• 2+ years of experience in security service, loss prevention, asset protection, investigations, or law enforcement, or 2+ years of Amazon (Blue Badge/FTE) experience.

Preferred Qualifications

• Experience in implementing metric-based strategies utilizing continuous improvement concepts.
• Experience in physical security systems maintenance/implementation and coordinating scope of work with security vendors.
• 2+ years of operational experience in risk management, audit, data analytics, inventory control, quality assurance, retail, warehouse, distribution center services, delivery service, or supply chain.
• Investigative interviewing experience; Wicklander and Zulawski, Loss Prevention Qualified, Certified Protection Professional, Loss Prevention Certified, Certified Forensic Interviewer, Certified Threat Assessment Certification, or other relevant certifications.
• Workplace incident mitigation or de-escalation and business continuity planning experience.
• Proficient in Microsoft Office, including use of Excel pivot tables and development of charts/graphics.

About the Team

Worldwide Operations Security (WWOS) is the global organization supporting field Loss Prevention. It is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure. This is achieved through global security centers of excellence staffed by subject matter experts in people and asset protection. WWOS accomplishes its mission by:

• Creating policy and implementation guidelines.
• Training leadership and staff.
• Using technology to eliminate subjectivity, complexity, and variation.
• Identifying, preparing for, and mitigating risk.
• Auditing practices to ensure compliance.

Pay

USA, TN, Memphis - $49,500.00 - $86,700.00 USD annually.

Benefits

• Sign-on payments and restricted stock units (RSUs).
• Health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance with options for supplemental life plans.
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.