SECURITY AMBASSADOR-Part-Time Overnights Friday - Sunday

About the role

At PENN Entertainment you’ll join a fast‑paced, diverse team dedicated to helping people have more fun. The company supports career growth and offers a competitive Total Rewards package that includes wellness programs, day‑one medical coverage, 401(k) matching, and an annual performance bonus.

Responsibilities

• Ensure the safety of customers, employees, and others on the premises, including racing, barn areas, and event showroom.
• Greet patrons, visually inspect bags, purses, and patrons for unauthorized items.
• Assist customers and employees; report critical situations such as medical emergencies or irate customers.
• Patrol casino premises, buildings, grounds, corridors, barn areas, office areas, and parking facilities.
• Maintain the integrity of all slot and table games.
• Transport gaming chips to and from tables and perform drops for table games, including poker, following internal control procedures.
• Report violations, rule infractions, and any situations detrimental to the best interest of HCCTR to security management.
• Inspect doors, windows, and gates to ensure they are secure.
• Advise violators of infractions such as loitering, smoking, or carrying forbidden articles.
• Assist in internal or external investigations conducted by HCCTR or authorized local authorities.
• Inspect equipment and machinery for tampering and report fire hazards, water leaks, or unsecured security doors.
• Observe departing personnel to guard against theft of company property.
• Sound alarms or notify supervision in case of fire, theft, or unauthorized persons.
• Permit authorized persons to enter the property and regulate vehicle and pedestrian traffic as needed.
• Promote superior customer service and ensure behavior and appearance meet company standards.
• Maintain confidentiality regarding security department functions and other sensitive information.
• Participate in meetings and training; prepare required reports.
• Perform all duties safely and responsibly, reporting hazards immediately.
• Work Friday – Sunday, 12:00 am – 8:00 am, including holidays.

Requirements

• High school diploma or equivalent (required).
• One to three months related experience or training (preferred).
• Must be at least 21 years of age.
• Good observation skills and ability to work all shifts, including nights, weekends, holidays, and overtime.
• Diplomatic, tactful communication; clear and polite speaking.
• Ability to interact effectively with customers and employees.
• Previous customer service experience (preferred).
• Champion of Red Carpet Customer Service and positive team spirit.

Skills

• Reading and comprehending simple instructions, correspondence, and memos.
• Presenting information one‑on‑one and in small groups to customers, employees, and supervisors.
• Effective communication and response to questions from supervisors, managers, and the public.
• Accurate calculation of figures and performance of business‑related mathematical functions.
• Applying common‑sense reasoning to follow written, oral, or diagrammatic instructions.

Certificates, Licenses, Registrations

• Annual licensing with the West Virginia Lottery and Racing Commissions.
• Current CPR certification (mandatory).
• Valid driver’s license for the state of residence.
• Background check and periodic driving‑record checks.

Physical Demands

The employee must be able to stand or walk up to twelve hours, speak, hear, use hands to handle items, and reach with arms. Frequent sitting and reaching are required. Occasionally the employee must climb or balance, stoop, kneel, crouch, crawl, and lift or move up to 50 lb. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment.

Work Environment

The role involves frequent exposure to outdoor weather conditions and occasional exposure to wet or humid environments, moving mechanical parts, high places, fumes, airborne particles, toxic or caustic chemicals, and potential electrical shock. Smoking is permitted in the work area, and noise levels are higher than normal.

Schedule

Ability to work Friday – Sunday, 12:00 am – 8:00 am, including holidays.

Benefits

• Day‑one medical coverage.
• 401(k) matching.
• Annual performance bonus (may vary by position).
• Paid time off earned according to local policy and increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well‑being.

Pay

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is one component of the total rewards package.