Security Alarm Dispatcher- 2:30pm-12am
About the role
As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during critical security events, handling live audio communication with individuals at monitored sites using two-way systems to prevent security breaches, manage incidents such as trespassing, and de-escalate potential threats. You will think quickly and communicate with authority to resolve incidents in real time, performing alarm verification, video monitoring, rapid decision‑making, and clear communication with customers and emergency personnel. You will also provide solutions by directly addressing security violations, taking on greater responsibility and impact in a fast‑paced, technology‑driven environment while continuing to grow within the iSOC team.
Responsibilities
- Perform remote security checks/virtual tours of customer locations, observing all areas for potential security vulnerabilities, criminal and/or unusual activities.
- Conduct virtual security escorts to safeguard customers during business opening, closing and/or upon customer request.
- Communicate with customer locations using state‑of‑the‑art two‑way audio/video surveillance technology; take appropriate action based on severity or instruction, including customer contact and/or requesting emergency services such as police, fire, or medical services.
- Answer inbound phone calls to assist with resolving, escalating, or supporting security and system‑related inquiries from customers, employees, and vendors.
- Maintain accurate records and documentation with the