Secure Care Specialist – Grand Rapids

Grand Rapids, Michigan – Full Time or Part Time

About the role

As a Ride YourWay SecureCare Transportation Specialist (STS), you are the heartbeat of our company. We are seeking dedicated and compassionate individuals to join our team of Non-Emergency Medical Transportation Specialists. In this role, you will ensure the safe, secure, and reliable transportation for clients with behavioral health needs. Your primary focus will be to provide a comfortable, supportive, and respectful experience for each individual as you transport them to and from medical facilities, appointments, and other essential destinations.

Responsibilities

• Safely operate and maintain vehicles designated for secure non-emergency medical transportation.
• Assist passengers in boarding and exiting vehicles, ensuring their comfort and safety during transit.
• Maintain punctuality by following assigned schedules and routes, ensuring timely arrival at pick-up and drop-off locations.
• Effectively communicate with passengers, healthcare professionals, and dispatchers to coordinate transportation details and address any special requirements.
• Conduct pre- and post-trip vehicle inspections, reporting any maintenance or safety concerns promptly. Ensure vehicles are clean and taken proper care of.
• Maintain a professional and courteous demeanor at all times, fostering a positive and supportive environment for passengers.
• Adhere to all relevant transportation regulations, including traffic laws and company policies, ensuring the safety and well-being of passengers.
• Provide exceptional customer service by addressing passenger needs, concerns, and inquiries with empathy and professionalism.

Requirements

• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Must be able to pass a DOT physical examination and pre-employment drug screening in compliance with safety regulations.
• Excellent driving skills and knowledge of local traffic laws and routes.
• Strong communication and interpersonal skills.
• Ability to remain calm and composed in stressful situations.
• Compassionate and patient approach when dealing with individuals with medical needs.
• Physical ability to assist passengers with boarding and exiting vehicles up to 250 lbs.
• Basic knowledge of vehicle maintenance and the ability to perform routine inspections.
• Commitment to maintaining confidentiality and respecting the privacy of passengers.