Section Lead (7282)

Section Lead

Job Description: This position is responsible for leading team members working across the distribution centre, championing team members to provide an exceptional customer experience, driving process development and standardization, and managing customer, process, and financial metrics.

Role Responsibilities

• Drive a culture of safety by ensuring team members are aware of and understand their responsibility for themselves and others, by role modeling safe behaviors and identifying and reporting risks and opportunities for improvement in safe working practices.
• Lead team members to ensure performance meets or exceeds commitments to customers and expectations of productivity and quality.
• Coach and mentor team members on team/individual performance, safety, and quality. Ensure team member compliance to Standard Operating Procedures (SOP)/standard work and actively participate in standard work team member audits.
• Ensure all duties within your direct area of responsibility are conducted to the required standards and completed in a timely manner, resolving common issues through knowledge of departmental procedures.
• Utilize knowledge of warehouse processes to resolve day-to-day issues in an effective and efficient manner.
• Liaise with other members of the warehouse management team to ensure all daily operational tasks are covered and completed in line with expected service levels.
• Support DC leadership in goal setting, day-to-day and short-term operational requirements, people leadership, and resource planning. Maintain team awareness through regular team briefings.
• Maintain team compliance to all quality, legal, and ethical standards.
• Ensure the highest standard of warehouse housekeeping and maintenance of company assets is achieved.
• Report on progress against pre-agreed objectives and any project work to support improvements in performance.
• Participate in DC talent reviews.
• Provide input to warehouse budget, including staffing and overtime expenses, equipment procurement and maintenance, and facility repair.

Process/Innovations

• Participate in projects and continuous improvement initiatives.
• Drive a continuous improvement culture that involves all team members and encourages teamwork, drives change that improves safety, process, engagement, and DC financial goals.

Key Performance Measures

• A strong focus on a “don’t walk by” culture by driving near miss reporting with the aim of continuously reducing lost time accidents and RIDDOR-free environment.
• Your team will deliver on the Quality metrics for your department and will demonstrate a customer-obsessed mentality.
• Cost Per Line

Role Requirements

• Experience and Knowledge:
• Proven experience in a supervisory role within a Logistics or Warehouse environment.
• Decision-making, problem-solving (basic to intermediate), moderate-level computer skills (Excel/Manhattan), communication skills.
• Essential Qualifications & Skills:
• Attention to detail.
• A curious mindset, that drives for results and actions in a customer-obsessed environment.
• Leadership, coaching, directing work, performance management, staffing, coaching, planning, delegating.
• Ability to demonstrate strong leadership motivation and managerial skills.
• Ability to communicate effectively to stakeholders at all levels.
• Ability to deliver high personal performance standards consistently with a positive approach to tasks and people. Manages time effectively and adapts quickly to changing priorities.
• Possess a personal drive to succeed, and to be able to work independently and take ownership of tasks and workload.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivaled choice of cutting tools, power tools, hand tools, and safety equipment into all industries, professions, and trades. We offer next-day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We're all individuals, yet we're very much one united team. We treat everyone fairly—regardless of gender, sexual orientation, background, age, or disability—and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it's about creating a culture where everyone is respected, empowered, and able to realize their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates directly to our business and first, and foremost believe in promoting talent from within whenever possible. We do not accept speculative approaches including CVs and candidate profiles sent directly to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email talentacquisition@cromwell.co.uk

Location

Leicester (Head Office)

Working Hours per week

39

Contract Type

Secondment