Secretary, Primary Care Internists (TMBP)

Purpose of Position

To provide administrative support in an efficient, timely and professional manner for physicians and staff within the medical office.

Description

• Greets patients, obtains/confirms accurate demographic/insurance information upon registering patients into scheduling software.
• Secures copies of valid insurance cards and identification of patients.
• Collections co-pays and payments.
• Enters all payments accurately in scheduling system at time of visit; process patient receipts, reconciles individual daily cash receipts, and completes nightly batch report for all transactions on POS device.
• Schedules patient appointments in person or by telephone including but not limited to office visits, laboratory, radiology and other physician’s offices.
• Processes insurance referrals and prior authorizations.
• Checks MASS REV’s and BMC for patient eligibility as needed.
• Provides insurance information on Health Care Proxy’s, Advanced Beneficiary Notice, HIPPA and obtains necessary patient consents.
• Answers telephone calls promptly, directs calls to appropriate personnel and or departments and takes accurate messages.
• Retrieves and addresses all messages left on voice mail each hour.
• Forwards and retrieves phone lines during office hours as needed and informs the answering service of “on call” physicians schedules.
• Adds messages left with the answering service in a timely manner.
• Maintains physician’s daily appointment schedule; produces schedules and super bills from automated system; locates pulls and prepares all medical records for the following day’s office visits.
• Maintains organization of patient charts, department records and filing system to ensure efficient retrieval of information; affixes proper identification and aging labels on all charts, assists in location of missing charts and compiles new charts.
• Pulls charts for telephone messages and distributes charts to secretary, nurse or physician as necessary.
• Pulls charts and attaches patient results in a timely manner.
• Fills files correspondence, reports, test results and re-files all charts that have been taken out of the file areas.
• Photocopies/faxes information, copies and provides medical records information for patients, outside agencies and physicians under established guidelines.
• Affords assistance in the orientation of new personnel.
• Assumes professional responsibility for development of skills and ongoing education.
• Performs other related duties as assigned.

Qualifications

• Ability to read, write and communicate in English.
• High School graduate or equivalent.
• Basic Computer skills.
• Keyboarding skills at 30 words per minute as demonstrated by successful completion of a timed test.
• At least one year successful experience within the past 2 years as a secretary in a medical setting.
• Knowledge of processing referrals/prior authorization.

Schedule Details

• TEMP May Become Permanent
• 40 Hours Per Week
• Days
• 7:15a-5p (rotating hours)
• No Weekends
• No Holidays

Organization

• Cape Cod Hospital

Primary Location

• Massachusetts-Hyannis

Department

• CCH-PCI - Hyannis

Annual/Hourly

• Hourly

Hiring Pay Range

• 20.51 - 33.69