Secretary I - Full Time - Day

Responsibilities

• Access Demonstrates knowledge of the intake procedures for designated department.
• Accountability: Completes daily business tasks of the department according to task list and requests.
• Customer Relations Establishes and maintains rapport and mutual respect with co-workers and public contacts to foster optimum working environment.
• Customer Satisfaction: Actively engages customers in a warm and friendly way in an effort to `make their day`.
• Data Entry Accuracy Accurately completes assigned reports within defined time frame (e.g.: daily statistics, data request, record reviews, transcription).
• Office Skills Copy, file and collage data accurately as per departmental functions and requests.
• Performance Improvement Participates in the review, analysis and implementation of procedures to maximize the department's operating efficiency
• Phone And Interpersonal Skills Smiles and makes eye contact. Chooses attitude by being present when answering phones by third ring and using the approved script.
• Record Keeping Inputs and retrieves data as assigned in an accurate and efficient manner.
• Solving Issues Demonstrates initiative in patient/member problem resolution within the scope of authority as front line staff member.
• Scheduling Coordinate and maintain schedules as assigned (e.g.: appointments, meetings).
• Other duties and/or projects as assigned.

Qualifications

• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.