Second Charge Loan Advisor

Responsibilities

• Conduct initial security checks (DPA) on the customer where applicable.
• Understand responsibilities in relation to company policies and procedures (e.g., Financial Crime and Whistleblowing).
• Review a detailed fact find from customers of their financial situation and assess how to assist them.
• Seek permission to carry out a credit search and inform clients of DPA through system scripts.
• Input and log all customer information onto the Lendles bespoke sourcing system.
• Place customers with a lender starting with the product that is closest to their needs.
• Work to set KPIs and targets in line with Consumer Duty regarding productivity and effectiveness.
• Participate in company-provided training.
• Adhere to all compliance and Training and Competency needs within the business.
• Conduct calls professionally following Consumer Duty and company guidelines.
• Take necessary action to ensure correct advice is offered and manage paperwork as required.
• Provide excellent standards of customer service at all times.
• Maintain competent working standards in line with compliance (DPA, FCA, AML, and other legislation).
• Carry out any reasonable request from a member of the leadership team.

Requirements

• Previous experience within second charge loans in an advisory role is essential.
• Proven track record in a target-driven role and stable career history.
• Tenacious and self-motivated individual who can work in a team.
• Competent user of MS Outlook, Word, and Excel.
• Previous experience and knowledge of industry regulation and legislation (DPA, AML, and FCA).
• Successful completion of CeMap modules 1, 2, and 3.

Schedule

Monday to Thursday: 9am–6pm
Friday: 9am–4pm

Pay

Salary based on experience (discussed at interview).
Discretionary bonus structure agreed monthly based on achievement of targets.
Discretionary team bonus.