Seasoned Commercial HVAC Technician

About FirstCall Mechanical

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. Serving a wide array of facility types—including distribution centers, industrial plants, universities, airports, healthcare facilities, and self-storage units—FirstCall is committed to building durable partnerships. With approximately 700 employees across multiple states, the company is actively expanding nationwide and prioritizes both customer satisfaction and employee growth and development.

Benefits

• Competitive weekly pay
• Comprehensive healthcare coverage (medical, dental, vision, and more, including some 100% company-paid plans)
• 401(k) retirement savings plan with a 5% company match
• Life insurance, short- and long-term disability
• Up to 4 weeks of paid time off, 9 paid holidays, plus Veterans Day for veterans
• Company-sponsored education and career advancement programs (FirstCall Academy, Learning & Education Assistance Program (LEAP), FirstCall Progression Program)
• Generous referral bonus of $2,500 per referral
• Role-specific perks: company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

Responsibilities

• Diagnose causes of problems and/or failures in heating/air conditioning systems, refrigeration systems, and food service equipment to identify repair or replacement needs with no mistakes or callbacks
• Perform maintenance and service repairs, install new units, or replace parts of existing units (15+ tons)
• Maintain larger PM contracts with more than 5 units
• Repair or replace defective parts in units and their controls
• Service and troubleshoot mini-splits and/or replace smaller RTUs and mini-splits (15 tons or less)
• Communicate with dispatch to ensure completion of scheduled jobs
• Maintain preventative maintenance schedules and procedures for customers
• Provide elite customer service to every customer encountered
• Engage in continual learning and development through FirstCall Academy
• Take the lead in teaching and mentoring helpers and Technician I’s

Requirements

• Valid driver’s license with an acceptable driving record
• Active EPA Universal Certification
• 3+ years of experience in a commercial HVAC setting
• OSHA 10 Certification (preferred)
• Manufacturer Certification (preferred)
• Available to work flexible hours and on-call shifts as needed
• Strong mechanical aptitude and problem-solving skills

Skills

• Ability to read, comprehend, and write simple instructions, correspondence, and memos
• Effective communication with customers, including explaining problems and resolutions clearly
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
• Ability to compute rate, ratio, and percent and interpret graphs
• Apply common-sense understanding to carry out instructions in written, oral, or diagram form
• Problem-solving in situations involving several concrete variables
• Mental stamina for prioritizing and managing multiple tasks

Physical Demands

While performing the duties of this job, the employee is regularly required to:

• Use hands and fingers frequently
• Stand, walk, sit, climb, balance, stoop, kneel, crouch, or crawl
• Lift and/or move up to 50 pounds
• Possess specific vision abilities, including close, distance, peripheral, depth perception, and the ability to adjust focus