Seasonal Transportation Specialist, RGM, Relay Operations Center

This role is located in Tempe, AZ and is fully on-site. No relocation assistance is provided for this role.

About the role

Amazon’s ROC Team is seeking a highly skilled and motivated Seasonal Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team and have a positive impact on Amazon, our transportation partners, and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.

An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving, and organizational skills is a must. Successful candidates will enjoy working in a fast-paced, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers, and work schedules.

Responsibilities

• Deliver great carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations, and working within the Amazon Transportation network
• Work in a fast-paced environment and adhere to schedules: start/stop, breaks/lunches
• Support workload surges and/or weather-related operations as needed, including working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly, and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
• Work with cross-functional teams, using analytical skills to drive data-driven decisions and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet
• Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability

Requirements

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
• High school or equivalent diploma
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week and overtime as required
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Are 18 years of age or older

Preferred Qualifications

• 1+ years of contact center experience

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about our benefits at Amazon Benefits.

Pay

$21.00 - $29.00 USD hourly