Seasonal Toy Soldier - South Coast Plaza

About the role

The Toy Soldier is synonymous with FAO Schwarz and is tasked with representing the brand to the highest levels of excellence to fully engage our guests. Training begins with in-store training on November 10, 2026, followed by required travel to New York City for training on November 16‑20, 2026. Travel and hotel accommodation to New York City will be provided.

Responsibilities

• Engage each guest to deliver an outstanding experience throughout their visit.
• Build connections with visitors and passers‑by alike, remaining in character at all times and bringing a sense of fun to the day.
• Act as the personality of the store and build rapport with both children and adults by adapting your style to make them feel welcome.
• Lead the daily opening ceremony for the store with flair and uniqueness.
• Act as a greeter for the store and be a local expert, ready to supply relevant information to guests on demand.
• Participate in social media posts in full Toy Soldier persona.
• Participate in filmed or live video content for social media.
• Demonstrate products for guests with confidence and enthusiasm, showcasing key features to help customers explore and engage with the assortment.
• Lead private FAO events and/or private shopping experiences.
• Tailor key talking points to suit your audience and deliver key information with a personal flair.
• Wear the provided uniform (hat, jacket, gloves and pants), which is laundered and maintained by FAO Schwarz.
• Commit to a flexible schedule to meet business needs, including evenings, weekends, and peak periods.

Qualifications

• Experience in a performance, acting, music, or dance background (a plus).
• Familiarity with a premium or experience‑based retailer (a plus).
• An engaging and theatrical personality that can captivate an audience in all environments and situations.
• Ability to remain positive and in character for extended periods of time without losing the Toy Soldier magic.

Requirements

• Ability to work a flexible schedule based on business needs.
• Physical requirements: continuous movement for 6‑8 hours per shift, including frequent bending, twisting, squatting, flexing and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling.
• Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Benefits

• Medical, vision, dental, retirement and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and EAP resources.
• 401(k) plan.
• Performance‑based incentives/bonuses (eligible).
• Paid time off accruals and holidays.

Pay

$40.00 – $40.00 per hour.

Schedule

Flexible schedule required, including evenings, weekends, and peak periods.