Seasonal Teammate (Retail Associate)

About the Role

The Teammate supports the success of the store by delivering a welcoming and engaging experience for guests while completing daily tasks with care and consistency. This role contributes to sales, merchandising, and operations through strong teamwork, attention to detail, and a willingness to take initiative. The Teammate helps create a positive store environment and represents the Rally House brand with energy and professionalism.

Competencies

• Social: Brings energy and enthusiasm to interactions with customers and teammates. Initiates conversations, builds connections, and helps create a fun, welcoming environment.
• Customer Centric: Puts the customer first in every interaction. Listens to understand needs, offers helpful recommendations, and takes ownership of creating a great experience.
• Action Oriented: Takes initiative and gets things done. Sees what needs to be done and acts without waiting to be asked. Maintains urgency and follows through on commitments.

Responsibilities

• People
  • Demonstrate Rally House values through positive teamwork and engagement with peers
  • Seek feedback and apply coaching to improve performance
  • Actively participate in training and skill drills to build service capability
  • Contribute to a welcoming, energetic, party atmosphere
• Operations
  • Complete assigned tasks accurately and on time
  • Follow playbooks, loss prevention, and safety guidelines consistently
  • Report operational issues, shortages, or concerns to leadership
  • Build working knowledge of store systems and daily processes
• Merchandising
  • Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
  • Support floor moves and transitions under leadership guidance
  • Maintain clean, organized fixtures and back-of-house areas
  • Protect brand standards through attention to detail
• Service
  • Deliver a welcoming, energetic customer experience using the Party model
  • Engage customers, identify needs, and recommend products
  • Resolve basic customer issues and escalate when needed
  • Represent Rally House with enthusiasm and professionalism
• Results
  • Contribute to daily sales goals through service behaviors
  • Support promotions, launches, and event execution
  • Take ownership of personal performance metrics (conversion, UPT, AT)

Requirements

• Must be at least 16 years of age
• Previous customer-facing experience preferred

Skills

• Ability to work effectively in a fast-paced, team-oriented environment
• Clear and effective communication skills
• Enthusiastic attitude with a passion for sports and retail
• Time management skills with the ability to prioritize tasks

Physical Requirements

• Must be able to stand and walk for extended periods of time
• Ability to lift up to 50 pounds
• Ability to bend, reach, and climb ladders

Pay

$15.50 - $17.25 per hour