Seasonal Tasting Room Support Associate

About the role

The Tasting Room Support Associate plays a key operational role in ensuring the tasting room runs efficiently, smoothly, and in alignment with the winery’s hospitality standards. This position supports the guest-facing team by preparing spaces, restocking products, maintaining cleanliness, organizing supplies, and assisting with behind-the-scenes logistics. By providing reliable operational support, the Tasting Room Support Associate enables the hospitality team to deliver exceptional guest experiences and maintain a polished, professional tasting environment.

Key Responsibilities

• Prepare tasting spaces for daily service, including setup of glassware, water stations, menus, and supplies
• Maintain clean and organized work areas (bars, tables, guest spaces, polishing stations, restrooms, stock rooms)
• Restock wines, merchandise, glassware, and guest supplies throughout the day
• Aid in back-of-house support such as polishing glassware, dishwashing, and replenishing tools/equipment
• Ensure proper storage, organization, and rotation of product (wine, merchandise, culinary elements if applicable)
• Support hospitality team with running bottles, carrying out purchases, and packaging wine orders
• Assist with trash, recycling, and bussing to ensure a tidy and welcoming guest environment
• Provide support during events, club gatherings, and VIP experiences with setup, service flow, and breakdown
• Follow all safety, sanitation, and compliance procedures
• Collaborate with team members to ensure smooth operations and exceptional guest service

About you

• Strong work ethic with the ability to stay organized and prioritize tasks
• Comfortable working in a fast-paced environment with frequent physical tasks
• Professional, positive, and team-oriented demeanor
• Reliable, punctual, and willing to support weekends, holidays, and events
• Strong attention to cleanliness, detail, and presentation standards
• Basic knowledge of or interest in wine and hospitality (training provided)

Why you'll love it here

• Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE.
• We prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing, and career development.
• We embrace diversity and are proud to be an equal opportunity employer.

Compensation

• Base pay: Hourly rate ranges from $19.23 to $22.60 per hour, based on experience, skills, role scope, location, and business needs.
• Incentive pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP), offering variable compensation based on site performance.
• Estimated on-target earnings (OTE): $21.53 to $24.86 per hour, based on base pay plus target DSIP at target performance (where applicable).
• Actual earnings vary based on site performance, hours worked, and role classification.