Seasonal Stockroom Operations Associate (Overnight)

About the role

In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.

Responsibilities

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell‑through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources, as directed by store leadership
• Act with integrity, honesty and foster teamwork in an engaged and inclusive culture
• Exercise good judgment and discernment when making decisions; take appropriate partners as needed
• Demonstrate a customer‑service mindset, anticipate customer needs and satisfactorily resolve issues
• Support point‑of‑sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meet or exceed individual goals (e.g., productivity, credit, loyalty)
• Accomplish multiple tasks within established timeframes
• Follow company policies, procedures, standards and guidelines
• Maintain adherence to company safety policies for the safety of all associates and customers
• Receive, understand and proactively respond to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Requirements

• No retail experience required
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays
• Preferred: client‑facing retail or service industry experience

Skills

• Excellent customer service skills and ability to multi‑task with strong attention to detail
• Verbal and written communication and interpersonal skills

Pay

Pay range: $17.00 – $24.00 per hour.

Benefits

• Work‑life balance: PTO, Vacation Buy Program, Parental Leave
• Health & wellness: Medical, Dental, Vision, short‑ and long‑term disability, emergency health and wellness programs (Accident Protection Plans, Critical Illness Plans, etc.)
• Savings & retirement: 401(k), Flexible Spending Accounts, associate discount programs with Kohl’s partners
• Insurance programs: Life insurance for you, your family or your pet, and other protection programs
• Life events: Legal and adoption assistance benefits