Seasonal Sr. Specialist Guest Relations

Accountabilities

• Provide exceptional customer support primarily through phone interactions, with additional assistance through chat and email channels as business needs require.
• Listen actively to customer concerns, identify needs, and provide thoughtful solutions that build trust and loyalty.
• Handle escalated customer issues by applying critical thinking, empathy, and problem-solving skills.
• Research customer situations using available resources, systems, and policies to deliver accurate resolutions.
• Document customer interactions thoroughly, including case details, trends, and relevant business insights.
• Collaborate with internal teams and business partners to resolve complex issues efficiently.
• Identify and communicate recurring customer trends, opportunities, and potential improvements to leadership.
• Manage sensitive customer situations that may require additional research, escalation, or partnership with other teams.
• Prepare professional written communications and ensure all customer interactions meet quality standards.
• Maintain performance goals related to productivity, accuracy, and service quality.
• Adapt quickly to changing business priorities while maintaining professionalism and a positive attitude.

Requirements

• The ideal candidate has customer service experience, strong communication abilities, and the technical skills needed to support customers in a remote environment.
• Must reside in Arizona, Minnesota, South Dakota, Texas, or Wisconsin.
• A high school diploma or GED required.
• 1-2 years of previous customer service, guest relations, or similar experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Strong verbal and written communication skills, including active listening, negotiation, and decision-making abilities.
• Experience managing escalated customer concerns and finding effective resolutions.
• A professional, friendly, and empathetic communication style with customers, team members, and internal partners.
• Strong problem-solving skills and ability to use multiple information sources to resolve inquiries.
• Comfortable working with multiple systems, technology platforms, and Microsoft Office applications.
• Ability to work independently in a remote environment while maintaining productivity and service standards.
• Access to a quiet, dedicated home workspace free from distractions.
• Reliable hardwired internet connection with minimum bandwidth requirements of 40 Mbps download and 5 Mbps upload.
• Ability to participate in video meetings, training sessions, and team interactions using company-provided equipment.
• Ability to safely lift and carry up to 25 pounds of equipment.

Benefits

• Competitive hourly pay of $18.00/hour.
• Seasonal remote work opportunity.
• Comprehensive benefits options for eligible team members, including medical, vision, dental, and life insurance.
• 401(k) retirement plan.
• Paid sick leave, paid holidays, and paid vacation.
• Opportunity to gain experience with a leading customer service organization.
• Home-based work flexibility with company-provided equipment.
• Collaborative environment focused on customer experience and team support.