Seasonal Sr. Customer Assistance Representative - Reading

Responsibilities

Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Notify Management of any known vehicle problems and any required vehicle maintenance
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years
• This is a seasonal position and you may work up to 140 working days during the defined season and must experience a 3 month break in service prior to working as a seasonal or regular employee.

Pay

The pay for this position starts at $16 / hour.

Schedule

Hours of Operation: Monday-Thursday: 8:00am-6:00pm
Friday: 7:00am-6:00pm
Saturday: 9:00am-4:00pm
Sunday: 9:00am- 12:00pm
Flexible part and full time schedules available.