Seasonal Service Team Member

Michaels Store Team Member position in Birmingham-Hoover, AL.

Responsibilities

• Deliver friendly customer service and help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience; execute cash handling to company standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance, including the merchandise return/go-back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members.
• Cross-trained in Custom Framing selling and production (preferred).
• Other duties as assigned.

Requirements

• Retail and/or customer service experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store, including regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Public retail store setting taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
• Work environment includes a frame shop containing a glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.
• Applicants must be at least sixteen (16) years or older.

Benefits

• 401(k) with employer match.
• Employee Assistance Program.
• Medical, dental, and vision coverage.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts and access to partner discount programs.