Seasonal Service & Rental Counter Associate

About evo

evo’s purpose is to make life better by building community and igniting the adventurous spirit that lives within us all. evo is a leading multi-channel retail brand at the intersection of community, commerce, action sports, and the outdoor lifestyle. We define success differently: balancing goals of building an iconic brand and business, creating an extraordinary place and path for our employees, and leveraging our success to give back by empowering underprivileged children. We have a passion for community, sports, and lifestyle, and a collective hunger for building a great company together.

About the Role

As a Service & Rental Associate, you will provide essential support to the rental shop operations, catering to customer needs and ensuring the efficient functioning of the service and rental process.

Responsibilities

• Prepare rental bikes, skis, or boards according to seasonal demands.
• Ensure the cleanliness and maintenance of rental equipment.
• Accept and document customer equipment for tuning or mounting services.
• Coordinate with technicians for the completion and handoff of tunes and mounts.
• Answer phone calls and assist customers with inquiries and rental requests.
• Collaborate with mechanics in performing bike tunes and assist ski techs in binding tests.
• Service rental bikes when required, addressing maintenance needs promptly.
• Manage recycling activities and maintain a clean work environment.
• Detail bikes when returned in a dirty condition.
• Follow up with customers when technicians are unavailable to answer inquiries.

Requirements

The Must Haves

• Proficiency in using standard office and communication tools.
• Adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management.
• Embodies, honors, and lives evo’s core values: The Great 8.

The Nice to Haves

• Experience with high-volume rentals of skis, snowboards, or bikes is preferred.

Pay

The base wage for this role ranges from $18.08 to $21.47 per hour, depending on skills and experience. Internal pay equity is also considered.

Schedule

This is a seasonal position running from mid-October to March 1st, 2027, with the possibility of extension. Weekend and holiday availability is required, including peak periods such as Black Friday and the weeks around Christmas. Shifts may include mornings, evenings, weekends, and holidays.

Benefits

• Sick leave.
• 40 hours of paid volunteer time off.
• Employee discount and access to pro deals on most products sold.
• Opportunities for time together outside, volunteer activities, community events, and ride days.
• Flexible work schedules, with remote work options for eligible roles.
• Career pathing, leadership development, network development, training, and performance feedback.

Culture & Values

At evo, we are committed to building and nurturing a culture where equity, inclusivity, and compassion are inherent to how we operate. We recognize and value the uniqueness of each individual’s experiences and the power of diverse ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we strive to develop a team that reflects the community we hope to build. evo is an equal opportunity employer, and we welcome individuals of diverse ages, races, religions, cultures, abilities, and personalities to contribute to our journey.