Seasonal Service & Rental Counter Associate

About evo

evo’s purpose is to make life better by building community and igniting the adventurous spirit that lives within us all. evo is a leading multi-channel retail brand at the intersection of community, commerce, action sports, and the outdoor lifestyle. We define success differently: balancing goals of building an iconic brand and business, creating an extraordinary place and path for our employees, and leveraging our success to give back by empowering underprivileged children. We have a passion for community, sports, and lifestyle, and a collective hunger for building a great company together.

About the Role

As a Service & Rental Associate, you will provide essential support to the rental shop operations, catering to customer needs and ensuring the efficient functioning of the service and rental process.

Responsibilities

• Prepare rental bikes, skis, or boards according to seasonal demands.
• Ensure the cleanliness and maintenance of rental equipment.
• Accept and document customer equipment for tuning or mounting services.
• Coordinate with technicians for the completion and handoff of tunes and mounts.
• Answer phone calls and assist customers with inquiries and rental requests.
• Collaborate with mechanics in performing bike tunes and assist ski techs in binding tests.
• Service rental bikes when required, addressing maintenance needs promptly.
• Manage recycling activities and maintain a clean work environment.
• Detail bikes when returned in a dirty condition.
• Follow up with customers when technicians are unavailable to answer inquiries.

Requirements

The Must Haves

• Proficiency in using standard office and communication tools.
• Adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management.
• Embodies, honors, and lives evo’s core values: The Great 8.

The Nice to Haves

• Experience with high-volume rentals of skis, snowboards, or bikes is preferred.

Schedule

Duration: mid-October through mid-February, with the possibility to extend. Weekend and holiday availability is required, including Black Friday and the weeks around Christmas. Shifts may include mornings, evenings, weekends, and holidays.

Pay

The base wage for this role ranges from $18.35 to $21.79 per hour, depending on skills and experience. Internal pay equity is also considered.

Benefits

• Sick leave.
• 40 hours of paid volunteer time off.
• Employee discount and access to pro deals on most products sold.
• Time together outside, volunteer activities, community events, and ride days.
• Flexible work schedules; remote work for eligible roles.
• Career pathing, leadership development, network development, training, and performance feedback.

Culture & Values

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are committed to providing the space, support, and resources necessary for each individual to feel heard and valued.