Seasonal Service & Rental Associate

About the Role

As a Service & Rental Associate, this role involves providing essential support to the rental shop operations, catering to the needs of our customers, and ensuring the efficient functioning of the service and rental process.

Responsibilities

• Prepare rental equipment, including bikes, skis, or snowboards, according to seasonal demands
• Ensure the cleanliness and maintenance of rental equipment
• Accept and document customer equipment for tuning or mounting services
• Coordinate with technicians for the completion and handoff of tunes and mounts
• Answer phone calls and assist customers with inquiries and rental requests
• Collaborate with mechanics in performing bike tunes and assist ski techs in binding tests
• Service rental bikes when required, addressing maintenance needs promptly
• Manage recycling activities and maintain a clean work environment
• Detail bikes when returned in a dirty condition
• Follow up with customers when technicians are unavailable to answer inquiries

Requirements

The Must Haves:

• Proficiency in using standard office and communication tools
• Adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management
• Embodies, honors, and lives our core values: The Great 8

The Nice to Haves:

• Experience with high-volume rentals of skis, snowboards, or bikes is preferred

Pay

$21.30/hr - $21.77/hr

Schedule

This is a seasonal position with weekend and holiday scheduling requirements. Weekend availability is required, as well as the ability to work during peak holiday periods including Black Friday (the day after US Thanksgiving) and the weeks leading up to and following Christmas. Shifts may include mornings, evenings, weekends, and holidays. Duration: Mid October - Mid February (with the possibility to extend).

Benefits

• Sick leave
• 40 hours volunteer paid time off
• Employee discount and access to pro deals on most the products we sell
• Time together outside, volunteer activities, community events, ride days and annual retreat
• Career pathing, leadership development, network development, training and performance feedback

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.