Seasonal Server - Soho House Chicago

The Role

At Soho House, a Server is responsible for understanding, discussing, and educating members and guests on menu items, allergies (if applicable), while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Additionally, the Server collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest requests.

This is a seasonal position running through September.

Main Duties

• Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School
• Elevate the dining experience with food and drink pairing options and discuss specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards
• Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk
• Complete all checkout reports at the end of each shift and have it double checked and signed by management
• Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Aid runners and bussers when possible with expo and service bar tickets to support all table orders
• Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed
• Knowledge of the menu, with the ability to make suggestions when asked by members and/or guests

Required Skills/Qualifications

• Minimum of 2+ years’ experience in similar capacity
• Thrives in fast-paced, high-volume environments and maintains calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Ability to take direction, work in a team environment and autonomously
• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands
• Must be able to make periodical fast paced movements are required to go from one part of the property to others
• Must be able to move, pull, carry or lift at least 20 pounds
• Must be able to occasionally kneel, bend, crouch and climb is required
• Must be able to perform physical activities such as lifting, cleaning, and stooping
• Must be able to stand, walk, lift, and bend for long periods of time
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat