Seasonal Salesperson

About the role

The Seasonal Salesperson is responsible for providing exceptional customer service while assisting shoppers in finding and purchasing products. This role involves maintaining product knowledge, operating point-of-sale systems, and ensuring the sales floor is clean, organized, and fully stocked. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

Responsibilities

• Greet customers and create a welcoming shopping experience.
• Assist customers in locating products and making purchase decisions.
• Demonstrate in-depth knowledge of products and services.
• Process transactions accurately using POS systems, including handling cash, credit, and returns.
• Maintain visual merchandising and restock shelves as needed.
• Meet or exceed sales goals and performance metrics.
• Handle customer inquiries, concerns, and complaints professionally.
• Participate in inventory counts and loss prevention measures.
• Stay informed of promotions, policies, and procedures.

Knowledge and Skills

• High school diploma or equivalent preferred.
• Previous retail or customer service experience is a plus.
• Strong communication and interpersonal skills.
• Ability to operate POS systems and basic computer functions.
• Able to stand, walk, and lift merchandise (up to 30 lbs) for extended periods.
• Flexible availability, including evenings, weekends, and holidays.

Physical Job Requirements

• Sit, stand, and walk for extended periods of time.
• See and read a computer screen and printed matter with or without vision aids.
• Enter data into a computer and operate standard office equipment.
• Use a telephone and hear and understand at normal levels.
• Speak so that others may understand at normal levels and on the telephone.
• Lift up to 30 lbs on occasion.
• Effectively engage in one-on-one communication with guests, members, and customers.
• Use a 2-way radio to communicate clearly and accurately with co-workers.
• Accurately read instructions, reports, and log sheets in varying light conditions.
• Work with computers and PDAs in varying light conditions.
• Produce, read, and understand reports, including security, incident, and police reports.
• Analyze and process written information from a variety of sources and effectively communicate content of reports.
• Work safely with chemicals according to SDS sheets and all applicable laws, codes, and regulatory requirements.