Seasonal Sales Support Associate, Nashville

About the role

The Hermès Nashville Boutique opened in 2025 and focuses on providing extraordinary service to clients as part of the Southern Region. This position will report to a member of the store management team and will work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced, luxury environment. The temporary Seasonal Sales Support Associate provides clerical support for both front and back of house operations in the Hermès boutique, with all other duties as assigned by the supervisor. The assignment begins in November and runs through December 31.

Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale. Support the sales team with the selling process; hanging merchandise, returning merchandise to floor, retrieving stock, physical preparation of stock room. Organize and prioritize workstation and selling floor to support the sales effort; ensure all items (bags, boxes, note cards, ribbons, stationery and the like) are stocked at all times, maintain selling floor merchandise standards, straightening, filling in, etc. Support Client Service, Concierge, Doorperson, and Greeter/Host activities. Support of After Sales areas as needed: logging in repairs, contacting clients, maintain active records. Answering phones in a timely manner and exhibiting friendly and appropriate customer service.

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir‑faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly‑crafted, beautiful objects made to stand the test of time. An independent, family‑owned company, Hermès is dedicated to keeping production in France through its 42 workshops. The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

Requirements

• Strong communication skills
• Customer service oriented
• Detail oriented
• Strong organizational skills
• Computer skills: Microsoft Office
• Ability to handle difficult situations with grace, compassion and composure
• Ability to lift between 0‑25 lbs. without assistance
• Regular in‑person work at a company‑designated work location is an essential function of this position

Pay

The range for this position is $20.00 – $23.00 per hour. Actual rates are determined based on job, location, and individual experience.

Schedule

Temporary seasonal position beginning in November and continuing through December 31.