Seasonal Sales Support Associate, King of Prussia
About the Role
The temporary Seasonal Sales Support Associate provides clerical support for both front and back of house operations in the Hermès boutique, working collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. This position reports to a member of the store management team and begins in November, running through December 31st.
Responsibilities
- Consistently provide high levels of service to clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
- Support the sales team with the selling process: hanging merchandise, returning merchandise to the floor, retrieving stock, and physical preparation of the stockroom.
- Organize and prioritize the workstation and selling floor to support the sales effort: ensure all items (bags, boxes, note cards, ribbons, stationery, etc.) are stocked at all times, maintain selling floor merchandise standards, straightening, filling in, etc.
- Support Client Service, Concierge, Doorperson, and Greeter/Host activities.
- Support After Sales areas as needed: logging in repairs, contacting clients, maintaining active records.
- Answer phones in a timely manner and exhibit friendly and appropriate customer service.
Qualifications
- Strong communication skills.
- Customer service oriented.
- Detail oriented.
- Strong organizational skills.
- Computer skills: Microsoft Office.
- Ability to handle difficult situations with grace, compassion, and composure.
- Ability to lift between 0-25 lbs. without assistance.
- Regular in-person work at a Company-designated work location is an essential function of this position.
Pay
The range for this position is $20.00 - $22.00 per hour. Actual rates are determined based on job, location, and individual experience.
About the Team
The Hermès King of Prussia Boutique opened in 1995 and focuses on providing extraordinary service to clients as part of the Northern Region.
Company Overview
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of exceptional savoir-faire, and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops. The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide, with over 6,000 craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. We aim to leave a positive footprint on the world, a mission at the heart of our commitment to progress.
Our Commitment
Family is at the heart of Hermès. We are committed to being a Maison for All, a home where we make efforts to generate, support, and advance the values of diversity, inclusion, and family both within our own walls and in the wider world. We support our individual team members' personal and professional success through a culture that values equality, individuality, and fairness, and through an environment where individuals can thrive and feel comfortable being their authentic selves.