Seasonal Sales Support Associate

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive, courageous spirit of its hometown, Coach creates beautiful, lasting pieces. As part of the Tapestry portfolio, the brand is committed to innovation, equity, inclusion, and diversity.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash‑wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and execute visual‑merchandising updates.
• Support sales‑floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of retail experience (cashier, stock, sales, etc.), preferably in a luxury retail environment.
• Current knowledge of fashion trends and marketplace competition.
• Familiarity with cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet); ability to use walkie‑talkie and read price/product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer‑service skills.
• Strong English language proficiency (for EU locations).
• Physical ability to lift at least 25 lb regularly (up to 50 lb occasionally) and to climb, bend, kneel, and maneuver on the sales floor and stockroom.

Schedule

Flexible schedule to meet business needs, including nights, weekends, peak busy seasons, high‑traffic retail days, and public holidays.

Competencies

All Employees

• Courage – provides direct, actionable feedback and addresses people problems promptly.
• Creativity – generates original ideas and makes unique connections.
• Customer Focus – prioritizes internal and external customer expectations and builds trust.
• Dealing with Ambiguity – adapts to change, makes decisions without full information, and handles risk.
• Drive for Results – consistently exceeds goals and pushes self and others for performance.
• Interpersonal Savvy – builds rapport, uses diplomacy, and diffuses tension.
• Learning on the Fly – quickly grasps new problems, experiments, and learns from successes and failures.

All People Managers

• Strategic Agility – anticipates trends, creates credible visions, and develops breakthrough strategies.
• Developing Direct Reports and Others – provides challenging assignments, holds development discussions, and builds careers.
• Building Effective Teams – fosters morale, open dialogue, shared responsibility, and a sense of belonging.

Pay

Base Pay Range: $15.00 – $21.75. Tapestry complies with minimum‑wage and applicable pay laws based on city, county, and state regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance