Seasonal Sales Associate - West Elm Tanger Outlets Asheville - $16/hr

About the Role

As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service, utilizing effective selling techniques, and providing in‑depth product knowledge in a fast‑paced, specialty retail environment.

Responsibilities

• Provide sincere, friendly, and energetic customer service by exemplifying World‑Class service standards.
• Achieve established sales and contest goals.
• Maintain knowledge of current sales and promotions.
• Assist customers with special services including gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
• Utilize effective selling techniques to build multiple sales and increase productivity.
• Demonstrate comprehensive product knowledge, including features and benefits.
• Efficiently and accurately perform register transactions (sales, returns, and exchanges).
• Assist in implementation and maintenance of visual merchandise presentation, signage, and lighting.
• Uphold store maintenance and cleanliness standards; straighten, clean, and help maintain the stockroom as needed.
• Process, ticket, and restock merchandise as needed.
• Perform other duties as assigned by management.
• Comply with all company policies and procedures.

Requirements

• Passion for selling and proven ability to exceed sales goals; strong closing skills.
• Ability to succeed in a team environment while working independently and managing time effectively.
• Entrepreneurial mindset with a willingness to think outside the box.
• Skill in asking the right questions to understand customers’ cooking styles and needs.
• Enjoy discovering customers’ style, lifestyle, and story to connect them to the right products.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• 1–2 years of customer service and retail sales experience (specialty retail preferred but not required).
• High school diploma or equivalent preferred.

Physical Requirements

Ability to be mobile on the sales floor for extended periods, operate a POS system, and lift and mobilize medium to large items (up to 75 lb) using appropriate equipment and safety techniques.

Schedule

Full‑time associates are expected to have open availability to meet business needs. Part‑time “Flex” associates must work a minimum of two regularly scheduled weekend shifts (Friday, Saturday, and/or Sunday) and two weekday shifts (Monday‑Thursday). For schedules of 20 hours or more per week, greater availability is required. Weekend availability must be on two separate days (e.g., Friday & Saturday, Friday & Sunday, or Saturday & Sunday).

Benefits

• Generous discount on all Williams‑Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays (full‑time).
• Health, dental, and vision insurance, including same‑sex domestic partner benefits (full‑time).

About Us

Founded in 1956, Williams‑Sonoma, Inc. is the premier specialty retailer of high‑quality kitchen and home products in the United States. Our family of brands includes Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. We offer beautifully designed, stylish, and functional products for every area of the home. While we have evolved into a multi‑brand, multi‑channel global enterprise supported by state‑of‑the‑art technology, our passion for high‑quality products, functional design, outstanding customer service, and community impact remains unchanged.