Seasonal Sales Associate - UGG

About the role

UGG, a division of Deckers Brands, seeks Sales Associates to create the best possible customer experience. Associates listen to each customer, offer recommendations, share product knowledge, and communicate the brand’s sustainability initiatives and social‑ethical commitments. The role involves working as part of a dynamic team to achieve business goals and represent the UGG brand in every interaction.

Responsibilities

• Create personalized shopping experiences that drive brand loyalty.
• Greet customers promptly and courteously as they enter the store.
• Address all customer questions accurately and ensure they are resolved before the customer leaves.
• Communicate the store’s return policy effectively.
• Maintain a positive, cheerful attitude, promote the store and brand image, and adhere to the dress code.
• Provide exceptional service to both in‑store customers and phone callers.
• Operate the cash register and handle money accurately.
• Check inventory daily, ensure products are stocked and available for customers.
• Merchandise products in accordance with Visual Merchandising standards.
• Maintain a clean and well‑organized back‑stock area and employee break area, including daily vacuuming, sweeping, and dusting.
• Practice safety‑consciousness and respond to theft in accordance with company policies.
• Report to work on time and notify the Store Manager in advance of any lateness or absence.

Core Competencies

• Ensure the highest level of customer service possible as outlined in the Service Training Program.
• Prioritize brand and product knowledge training in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi‑task in a fast‑paced environment.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Qualifications

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills; ability to convey the Deckers Brands Vision and Mission to team members and customers.
• Highly motivated team player and self‑starter.
• Flexibility of schedule and hours to meet the needs of the business.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Benefits

Deckers Brands offers a wide range of benefits to recognize the important role each person plays in the company’s mission, including competitive pay, discounts, perks, global contests, and opportunities for growth and development.