Seasonal Sales Associate - UGG

About the role

As a Sales Associate at UGG, you will create personalized shopping experiences that drive brand loyalty. You’ll greet customers promptly, answer questions accurately, and ensure a positive, cheerful atmosphere. Your responsibilities extend beyond the sales floor to include cash register operation, inventory checks, merchandising, and maintaining a clean, organized store.

Responsibilities

• Deliver exceptional in-store and phone customer service, modeling the Service Training Program.
• Greet customers promptly and courteously upon store entry.
• Address all customer questions accurately and ensure responses before they leave.
• Maintain a positive, cheerful attitude with customers and team members.
• Promote the store and brand image in all interactions, adhering to dress code standards.
• Operate the cash register and handle money accurately.
• Check inventory daily and ensure products are stocked and available for customers.
• Merchandise product in accordance with Visual Merchandising standards.
• Maintain a clean and well-organized back-stock area and employee break area, including daily vacuuming, sweeping, and dusting.
• Practice safety-consciousness and respond to theft in accordance with company policies.
• Report to work on time and notify the Store Manager in advance of any delays or absences.

Core Competencies

• Ensure the highest level of customer service as outlined in the Service Training Program.
• Prioritize brand and product knowledge training in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Requirements

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills.
• Ability to convey the Deckers Brands Vision and Mission to team members and customers.
• Highly motivated team player and self-starter.
• Flexibility of schedule and hours to meet business needs.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Benefits

• Competitive pay.
• Employee discounts and perks.
• Global contests and opportunities for growth and development.

Pay

$19.20 (target for new hire salaries at this specific store location; individual pay may vary based on location, skills, experience, and relevant education or training).