Seasonal Sales Associate - UGG

About UGG

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Sales Associates are critical to the success of our stores. As a Sales Associate, it’s your job to create the best possible customer experience, listen to each customer, and offer recommendations and current product knowledge in response to their needs. You also communicate the brand’s sustainability initiatives and social and ethical commitments while sharing your love and passion for our products. You operate as part of a dynamic team and cooperate to achieve business goals.

Responsibilities

• Create personalized shopping experiences that drive brand loyalty.
• Greet customers promptly and courteously as they enter the store.
• Address all customer questions accurately before they leave.
• Communicate the return policy effectively.
• Maintain a positive, cheerful attitude and promote the store and brand image, adhering to the dress code.
• Provide exceptional service to both in‑store and phone customers.
• Operate the cash register and handle money accurately.
• Check inventory daily and ensure products are stocked and available for customers.
• Merchandise product in accordance with Visual Merchandising standards.
• Keep back‑stock and employee break areas clean and organized, including daily vacuuming, sweeping, and dusting.
• Practice safety‑consciousness and respond to theft in accordance with company policies.
• Report to work on time and notify the Store Manager in advance of any lateness or absence.

Core Competencies

• Ensure the highest level of customer service possible as outlined in the Service Training Program.
• Prioritize brand and product knowledge training in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi‑task in a fast‑paced environment.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Key Qualifications

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission.
• Highly motivated team player and self‑starter.

Additional Requirements

• Flexibility of schedule and hours to meet the needs of the business.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Benefits

Deckers Brands offers a wide range of benefits including competitive pay, discounts, perks, global contests, and opportunities for growth and development.

Pay

The target salary for new hires is $17.81 per hour; individual pay varies by location, job‑related skills, experience, and relevant education or training.

Schedule

Flexibility of schedule and hours to meet the needs of the business.