Seasonal Sales Associate (Store 4987)

About the role

The Seasonal Sales Associate supports the store team on a short-term basis by delivering outstanding guest service experiences in a sales culture that utilizes the GameStop's Circle of Life model.

Responsibilities

• Provide best-in-class customer service by promptly greeting guests, assisting them with their video gaming needs, and expressing gratitude to every guest for choosing GameStop.
• Support the overall shopping environment, including visual and operational aspects, and contribute to all store sales initiatives throughout the holiday season.
• Clean, organize, and merchandise all areas of the store, including restrooms, according to company guidelines.
• Stock and restock merchandise on shelves and fixtures, and transfer products from the stock room to the front of the store.
• Aid the store team in meeting and exceeding sales, profit, and shrinkage reduction goals.
• Address guest questions and concerns promptly, effectively, and courteously, and escalate customer issues and complaints in a timely and professional manner to a store keyholder.
• Support effective inventory control and loss prevention practices, including awareness of scams and adherence to safety best practices.
• Adhere to GameStop policies and procedures, including but not limited to attendance, confidentiality, conflict of interest, and ethical responsibilities.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent preferred.
• Previous retail sales or guest service experience preferred.
• Availability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to follow instructions presented in written, oral, and diagram form.
• Possess an outgoing and friendly personality with strong guest service skills.
• Provide genuine and friendly assistance to every guest during every visit.
• Demonstrate clear verbal communication and listening skills using spoken and written English; bilingual English/Spanish speaking and writing skills are preferred.
• Achieve objectives in a fast-paced, rapidly changing environment.
• Work both independently and within a team to perform all tasks as assigned.
• Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
• Be able to stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for at least 8 hours per day.
• Be capable of bending, stooping, reaching with arms/hands, climbing ladders, and independently lifting merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
• Possess reliability and trustworthiness.