Seasonal Sales Advisor

About the role

As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You’ll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You’ll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Responsibilities

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Able to effectively promote and sell our products to customers
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers
• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc. (Instore Care App, Click & Collect, Smart Store etc.)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

• You are passionate about fashion and everything we create in-store
• You are motivated by giving customers a great experience
• You are communicative, creative and curious, motivated, flexible, decisive, and action oriented
• You enjoy working in a collaborative and dynamic environment
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role
• You have experience working with customer service in fashion, retail or other service-related industries
• You have the ability to lift in excess of 20 pounds
• You have the ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• You have the ability to climb a ladder and use a step stool
• You have open availability including evenings and weekends
• You have 1-2+ years of transferrable experience welcome
• You have basic computer skills such as browser navigation, software interaction, and data entry are needed
• You may be required to travel to support other stores and for training

Benefits

• We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
• In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
• We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.