Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned

About the role

We're a locally owned residential HVAC company serving the Kansas City area since 1971, and we're looking for a seasonal Customer Service Representative to help us deliver a smooth, professional experience during our busiest months.

Responsibilities

• Answer inbound service calls with warmth and professionalism
• Schedule and dispatch HVAC service appointments efficiently
• Communicate clearly with technicians and customers
• Confirm upcoming appointments and manage reschedules
• Enter accurate job notes and customer details in our system
• Help keep the office organized and running smoothly
• Support the team during peak heating and cooling seasons

Requirements

• Strong attention to detail
• Calm and confident in high-volume environments
• Clear, friendly phone communication
• Comfortable using software and learning new systems
• Team-first mindset
• Willingness to help wherever needed

Qualifications

• Experience in HVAC, plumbing, electrical, or home services is a plus — but not required. We will train the right person.
• Seasonal position aligned with peak HVAC demand (spring/summer and/or fall/winter).
• Monday-Friday schedule with occasional flexibility during peak periods.

Pay

Competitive hourly pay (based on experience)

Schedule

Seasonal position with a Monday-Friday schedule with occasional flexibility during peak periods.

Benefits

Opportunity for performance incentives

About Us

We are a second-generation, family-owned residential HVAC company proudly serving Lee's Summit and the Kansas City area since 1971. We believe in: Doing what we say we'll do Taking care of our team Serving customers with integrity Constant improvement