Seasonal Retail Stock or Regular Customer Service - Bridgepointe Shopping Center Rack

About the role

As a Nordstrom Rack team member, you’ll collaborate with teammates in a fast-paced, high-energy environment to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience, keep the store clean and clutter-free, and occasionally move between areas to maintain cleanliness and assist customers in finding great deals. Roles are available in Sales, Customer Service, Stock, and Fulfillment departments.

Responsibilities

A day in the life for Sales and Customer Service:

• Work with the team to keep the salesfloor “runway ready” through re-merchandising and straightening
• Assist customers with cashiering across in-store, online, and mobile platforms, operating point-of-sale systems and handling bulky or heavy items
• Provide a smooth fitting room experience by greeting customers, assisting with selections, and returning clothing to the salesfloor
• Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed
• Demonstrate expertise in all store technologies
• Adhere to operational, merchandise, and asset protection standards
• Promote initiatives like the Nordstrom Rewards program

A day in the life for Stock Support and Fulfillment:

• Receive, unload, unpack, and deliver newly arrived merchandise to selling departments
• Fulfill customer orders in a timely manner following quality standards
• Prepare and ship customer orders according to packing and shipping standards
• Use inventory management systems to scan, process, and research merchandise shipments
• Assist in maintaining clean and organized selling floors and stockrooms
• Provide general support such as setting up special events, organizing backroom markdowns, and relocating store fixtures

Requirements

• Clear, effective communication with strong interpersonal skills
• Accountability, initiative, and a high level of ownership
• Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment
• Flexible schedule based on business needs

Physical Requirements

• Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling
• Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting above the head
• Regularly lift items up to 10 pounds and occasionally up to 25 pounds
• Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds

Pay

$21.00 – $21.85 per hour (rates vary by location and are based on job-related knowledge, skills, and experience).

Benefits

• Medical, vision, and dental insurance
• Retirement plans and paid time away
• Life insurance and disability coverage
• Employee merchandise discount and EAP resources
• Eligibility for performance-based incentives/bonuses
• 401(k) with employer contributions
• Paid time off and holiday pay