Seasonal Retail Staff Member

About the role

The Retail Staff Member will work closely with our Hospitality Manager, Assistant Hospitality Managers and the rest of our exceptional team to help make the Tree House experience the best experience the industry has to offer. This position is part-time, seasonal, based in Tewksbury, MA and requires flexibility in availability to meet business needs.

Responsibilities

• Educating our customers on the history of Tree House, our philosophy, and our beerCan packing, can sales, and checkout operation
• Speedy and accurate draft pours with great care for the product
• Flavor profile assessment and the ability to guide customers through their decision-making process with ease and efficiency
• Assuring clean facilities / Keg line cleaning weekly
• Organizing and assisting with merchandise inventory including log record keeping
• Tirelessly working to maintain the friendly and welcoming atmosphere at Tree House
• Many other retail related tasks as needed

Requirements

• Relevant experience in a fast-paced retail environment
• Refined and educated beer palate
• Impeccable communication and customer service skills
• Bartending Experience with TIPS certification strongly preferred
• Able to push, pull, bend, and lift up to 50lbs consistently and be on your feet standing/walking for the majority of your shift
• You are self-motivated and able to work autonomously, with a focused and hardworking attitude
• A quick learner who is able to work with minimal or no supervision
• Able to multitask and work coolly and professionally in time sensitive situations
• You are not afraid to speak your mind and share ideas
• Ability to troubleshoot issues and/or pivot plans quickly in order to coordinate corrective actions needed
• Demonstrated meticulous attention to detail in processing payments
• Understanding and knowledge of the needs of artisan product consumers / broad craft beer knowledge & passion
• Flexible schedule and a willingness to work nights and weekends as needed to ensure coverage and that retail needs are met

Qualifications

• Minimum qualifications include:
• Self-motivated and able to work autonomously
• Quick learner who is able to work with minimal or no supervision
• Able to multitask and work coolly and professionally in time sensitive situations
• Not afraid to speak your mind and share ideas
• Ability to troubleshoot issues and/or pivot plans quickly in order to coordinate corrective actions needed
• Demonstrated meticulous attention to detail in processing payments
• Understanding and knowledge of the needs of artisan product consumers / broad craft beer knowledge & passion
• Flexible schedule and a willingness to work nights and weekends as needed to ensure coverage and that retail needs are met

Skills

• Customer service skills
• Communication skills
• Knowledge of beer and brewing
• Ability to work independently
• Time management skills
• Problem-solving skills

Benefits

• $150 Employee Credit Benefit to be used on Beer, Merch or other products
• Discount of 50% on all products for personal use
• Free drafts for yourself and your immediate family
• Participation in 401k program with company match and immediate vesting
• Employee Assistance Program
• Paid volunteer hours
• Wellness reimbursement
• Pet Insurance available at discounted group rate

Pay

This position pays $20/hour + tips. Base salary is only one component of the total compensation package, as this role is eligible for participation in the company bonus program and a robust perks package.

Schedule

This position is seasonal and requires flexibility in availability to meet business needs. Required to work Saturdays, at least one closing shift per week, and maintain additional availability on weekends to support business levels.