Seasonal Retail Sales Floor Support - Bunker Hill Rack

About the role

As a Nordstrom Rack team member, you’ll collaborate with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain cleanliness and help customers find great deals.

Responsibilities

Sales and Customer Service

• Work with the team to keep the salesfloor "runway ready" through re-merchandising and straightening throughout the day
• Assist customers with cashiering across in-store, online, and mobile platforms, including operating a point-of-sale system, bagging items of all sizes, handling bulky or heavy items, and ensuring a seamless experience
• Create a smooth fitting room experience by greeting and assisting customers, sorting and returning clothing to the floor
• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed
• Demonstrate expertise in all technologies used in the store environment
• Adhere to all operational, merchandise, and asset protection standards
• Promote initiatives like the Nordstrom Rewards program

Stock Support and Fulfillment

• Receive, unload freight, unpack, and deliver newly arrived merchandise to selling departments
• Fulfill customer orders in a timely manner following quality standards
• Prepare and ship customer orders following quality, packing, and shipping standards
• Utilize inventory management systems to scan, process, and research merchandise shipments
• Assist in maintaining clean and organized selling floors and stockrooms
• Provide general support to the store, e.g., set up special events, organize backroom, markdowns, and relocate store fixtures

Requirements

• Clear, effective communication with strong interpersonal skills
• Accountability, initiative, and a high level of ownership
• Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment
• The ability to work a flexible schedule based on business needs

Physical Requirements

• Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling
• Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
• Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds

Pay

$16.60 – $17.30 per hour (pay offers depend on location, job-related knowledge, skills, and experience)

Benefits

• Medical, Vision, and Dental insurance
• Retirement benefits
• Paid Time Away
• Life Insurance and Disability coverage
• Merchandise Discount
• Employee Assistance Program (EAP) Resources
• Performance-based incentives/bonuses may be available
• 401k plan
• Paid Time Off (PTO) accruals and Holidays