Seasonal Retail Sales Associate - Towson T/C

About Gap

Gap has always been about optimistic American style. Founded almost 50 years ago by Doris and Don Fisher, the brand is rooted in its heritage while always looking ahead to the future. Joining Gap means being part of an iconic American brand and helping shape its direction.

About The Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product knowledge and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information on current merchandise, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What you'll do

• Acknowledge and assist customers;
• Locate merchandise efficiently using various methods;
• Answer questions quickly and accurately;
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration;
• Promote loyalty by educating customers about our loyalty programs;
• Leverage omni-channel offerings to deliver a frictionless customer experience;
• Support sales floor, fitting room, checkout, and back-of-house processes, as required;
• Courteous and responsive to internal/external requests;
• Exchange and verify job-related information to provide support.

Who you are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals;
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required;
• Able to handle customer interactions and potential issues/concerns courteously and professionally;
• Use basic information-gathering skills to solve problems;
• Able to learn procedural knowledge acquired through on-the-job training.

Hourly Range

The hourly range for this position is $15.00 - $16.00. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies, and work location. We will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county, and state requirements.

Benefits at Gap

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees;
• One of the most competitive Paid Time Off plans in the industry;
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice;
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay;
• Employee stock purchase plan;
• Medical, dental, vision, and life insurance;
• See more of the benefits we offer.

Equal Opportunity Employer

We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.