Seasonal Retail Sales Associate - Mall of America

Old Navy is on a mission to democratize fashion and make shopping fun again. Since opening its first store in 1994, the company creates high‑quality, must‑have fashion essentials for the whole family and cultivates a community of playful personalities who thrive in a fast‑paced environment.

About the role

As a Brand Associate you are an integral part of the team, bringing the brand to life for customers. You engage and connect with customers by providing excellent service that builds brand loyalty, act as a product expert to educate, inform, inspire, and help customers build their wardrobes, and collaborate with leadership to deliver a best‑in‑class, omni‑channel experience.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance the customer experience using all omnichannel offerings.
• Be accountable to personal goals that contribute to overall store goals and results.
• Support the sales floor, fitting room, cash wrap, and back‑of‑house as required.
• Maintain a neat, clean, and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Requirements

• Good communicator with the ability to interact effectively with customers and team members to meet goals.
• Customer‑focused service provider both on and off the sales floor, delivering an exceptional experience.
• Passionate about retail and able to thrive in a fast‑paced environment.
• Problem solver focused on continuous improvement, always learning, open to feedback, and taking action as required.
• At least 16 years of age.
• Legally authorized to work in the United States and not require current or future employment visa sponsorship.
• Willing to learn and use technology tools, including mobile devices, apps, and registers.
• Available to work a flexible schedule based on business needs, including evenings, weekends, and holidays, with or without reasonable accommodation.
• Able to perform essential functions of the role, including standing, walking, moving throughout the store, and lifting up to 30 pounds, with or without reasonable accommodation.

Pay

Hourly range: $16.50 – $17.00. Pay varies based on qualifications, experience, skill level, competencies, and work location. The company will meet minimum wage or the minimum of the pay range (whichever is higher) according to city, county, and state requirements.

Benefits

• Merchandise discount: 50 % off regular‑priced items at Old Navy, Gap, Banana Republic, and Athleta; 30 % off at Outlet for all employees.
• Up to five “on the clock” volunteer hours each month.
• One of the most competitive Paid Time Off plans in the industry.
• 401(k) plan with company matching up to 4 % of base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.