Seasonal Retail Sales Associate - Fine Jewelry, Alderwood

About the role

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program. In addition to meeting sales goals, you promote our loyalty and warranty programs, support inventory and fulfillment activities, and support special events while ensuring the security, accuracy, and impeccable presentation of merchandise.

Responsibilities

• Provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences.
• Demonstrate superior product knowledge of precious metals, gemstones, and luxury brands to educate and assist customers.
• Promote loyalty and warranty programs and support inventory and fulfillment activities.
• Support special events and ensure security, accuracy, and impeccable presentation of merchandise.
• Collaborate with team members to achieve sales goals and uphold operational excellence.
• Maintain a clean, organized, and shoppable sales floor; process, present, organize, store, and replenish stock; update signs and pricing; and execute merchandise moves.
• Engage customers with warm greetings, eye contact, personal conversation, and clienteling tools to build lasting relationships.
• Share Loyalty program benefits, finalize transactions with a sincere thank‑you, and ensure customers receive their packages.
• Participate in vendor training, sales events, and ongoing education to stay current on trends and promotions.
• Open credit accounts and promote loyalty benefits to acquire new customers.
• Meet and surpass daily sales goals and client protection plan targets.
• Effectively use point‑of‑sale technology and digital tools to streamline transactions.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and comprehend employment policies and safety rules/procedures in English.
• Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable shopping experience.
• Drive sales and operational excellence by leveraging product knowledge, participating in vendor training, using POS tools, and ensuring accurate stock presentation and asset protection compliance.
• Maintain an organized, shoppable space and use clienteling tools to promote offers and product launches.
• Achieve client and protection plan goals, open credit accounts, and share loyalty benefits.
• Meet and exceed daily sales goals by delivering exceptional service.
• Effectively use point‑of‑sale technology and digital tools.
• 1–2 years of related experience required.

Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25 lb.
• Stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers, handheld equipment, cash register, and ability to process register transactions.

Schedule

Full‑time colleagues are typically scheduled to work 30 or more hours per week; part‑time colleagues are typically scheduled 12–24 hours per week. All schedules contain weekend shifts. Hours are dependent on business needs and colleague availability.

Benefits

• Dynamic, inclusive environment with competitive pay.
• Comprehensive health, vision, dental, life, and disability insurance coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Performance‑based incentives and annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups and volunteer opportunities.
• Eligibility for performance‑based incentives/bonuses (subject to location, job level, classification, and length of employment).