Seasonal Retail Sales Associate

About the Role

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

Responsibilities

• Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment.
• Accurately and efficiently execute point‑of‑sale and customer service standards based on company guidelines, providing courteous, friendly, fast, and efficient service.
• Meet or exceed individual goals (e.g., credit, loyalty).
• Support inventory accuracy through accurate completion of all required point‑of‑sale and merchandise disposition practices.
• Support the training process for new hires on the service team, including teaching best practices, proper point‑of‑sale procedures, and using available tools while meeting Kohl’s brand standards.
• Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies).
• Act with integrity, honesty, and foster teamwork in an engaged and inclusive culture.
• Exercise good judgment and discernment when making decisions; involve appropriate partners as needed.
• Demonstrate a customer‑service mindset, anticipate customer needs, and resolve issues satisfactorily.
• Accomplish multiple tasks within established timeframes.
• Follow company policies, procedures, standards, and guidelines.
• Maintain adherence to company safety policies for the safety of all associates and customers.
• Receive, understand, and proactively respond to direction from supervisors, managers, and other company personnel.
• Other responsibilities as assigned.

Requirements

• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.
• No retail experience required.
• Preferred: client‑facing retail or service industry experience.

Skills

• Excellent customer service skills and ability to multitask with strong attention to detail.
• Verbal and written communication skills.
• Interpersonal skills.

Pay

Pay Range: $13.00 – $18.80

Benefits

• WORK LIFE BALANCE – PTO, Vacation Buy Program, Parental Leave.
• HEALTH & WELLNESS – Medical, Dental, Vision, short‑ and long‑term disability programs, emergency health and wellness programs such as Accident Protection Plans and Critical Illness Plans.
• SAVINGS & RETIREMENT BENEFITS – 401(k), Flexible Spending Accounts, associate discount programs with Kohl’s partners.
• INSURANCE PROGRAMS – Life Insurance for you, your family, or your pet, plus other protection programs.
• LIFE EVENTS – Legal and adoption assistance benefits.