Seasonal Retail Sales Associate

About the Role

In this role, you will deliver excellent customer service in point‑of‑sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed‑of‑service transactions while creating a compelling customer experience.

Responsibilities

• Engage customers by greeting them and offering assistance with products and services.
• Operate a cash register, scan items, bag merchandise and properly handle different methods of payment.
• Accurately and efficiently execute point‑of‑sale and customer service standards based on company guidelines, providing courteous, friendly, fast and efficient service.
• Meet or exceed individual goals (e.g., credit, loyalty).
• Support inventory accuracy through accurate completion of all required point‑of‑sale and merchandise disposition practices.
• Support the training process for new hires on the service team, teaching best practices, proper point‑of‑sale procedures, and using available tools while meeting Kohl’s brand standards.
• Participate in daily service processes such as register and cash balancing, change orders, and replenishing supplies.
• Act with integrity, honesty and foster teamwork in an engaged and inclusive culture.
• Exercise good judgment and discernment when making decisions, taking appropriate partners as needed.
• Demonstrate a customer‑service mindset, anticipate customer needs and resolve issues satisfactorily.
• Accomplish multiple tasks within established timeframes.
• Follow company policies, procedures, standards and guidelines.
• Maintain adherence to company safety policies for the safety of all associates and customers.
• Receive, understand and proactively respond to direction from supervisors, managers and other company personnel.
• Perform other responsibilities as assigned.

Requirements

• Excellent customer service skills and ability to multitask with strong attention to detail.
• Verbal and written communication and interpersonal skills.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.
• No prior retail experience required.

Preferred Qualifications

• Client‑facing retail or service industry experience.

Pay

Starting at $13.00 per hour.