Seasonal Retail Sales Associate

About the role

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

Responsibilities

• Engage customers by greeting them and offering assistance with products and services.
• Operate a cash register, scan items, bag merchandise, and properly handle different methods of payment.
• Accurately and efficiently execute point‑of‑sale and customer service standards based on company guidelines, providing courteous, friendly, fast, and efficient service.
• Meet or exceed individual goals (e.g., credit, loyalty).
• Support inventory accuracy through accurate completion of all required point‑of‑sale and merchandise disposition practices.
• Support the training process for new hires on the service team, including teaching process best practices, proper point‑of‑sale procedures, and using available tools and resources while meeting Kohl’s brand standards.
• Participate in daily service processes such as register and cash balancing, change orders, and replenishing supplies.
• Act with integrity, honesty, and foster teamwork in an engaged and inclusive culture.
• Exercise good judgment and discernment when making decisions, taking appropriate partners as needed.
• Demonstrate a customer‑service mindset, anticipate customer needs, and satisfactorily resolve issues.
• Accomplish multiple tasks within established timeframes.
• Follow company policies, procedures, standards, and guidelines.
• Maintain adherence to company safety policies for the safety of all associates and customers.
• Receive, understand, and proactively respond to direction from supervisors, managers, and other company personnel.
• Perform other responsibilities as assigned.

Requirements

• Excellent customer service skills and ability to multi‑task with strong attention to detail.
• Verbal and written communication and interpersonal skills.
• No retail experience required.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.
• Preferred: client‑facing retail or service industry experience.

Pay

Starts at $16.00 per hour.