Seasonal Retail Cosmetics Sales Associate - Origins, Dulles Town Center

About the role

Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

You are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You’ll serve as both an educator and a beauty expert - offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style.

Responsibilities

• Build lasting client relationships through consistent follow-up, virtual outreach, and personalized service
• Offer a warm welcome, make eye contact, and create friendly, personal conversations to build customer relationships
• Maintain a shoppable space by keeping the counter and sales floor clean and organized
• Refresh signage and pricing, and assist with merchandise moves as needed to support a seamless customer experience
• Share our Loyalty program benefits, make sure customers have all they need, and end with a sincere thank-you
• Support one another with honesty, care, and collaboration to better serve customers and communities
• Strive to improve every day, take pride in your work, achieve sales goals, and learn from each other to deliver individual and store results

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Ability to understand and communicate effectively with customers, co-workers, and supervisors
• Ability to read and understand employment policies and safety rules/procedures in English
• Ability to build relationships with customers, uncover their needs, demonstrate product application, and educate them on the benefits and use of beauty products
• Ability to drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education
• Ability to meet and surpass daily sales goals by delivering exceptional service
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits
• Ability to effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

Qualifications

• At least 1 year of customer service or selling experience required

Skills

• Customer service skills
• Product knowledge
• Communication skills
• Relationship building
• Personalization

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Prioritize your well-being with paid time off and eight paid holidays
• Grow your career with continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives/bonuses
• Access to additional benefits including Employee Assistance Program with mental health counseling and legal/financial advice

Pay

Competitive pay and benefits

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.