Seasonal Retail Commission Sales Associate - Fine Jewelry, Gurnee Mills

About the role

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program. In addition to meeting sales goals other key responsibilities of the role include promoting our loyalty and warranty programs, support inventory and fulfillment activities, and supporting special events. You also will ensure the security, accuracy, and impeccable presentation of merchandise. You’ll work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department.

Responsibilities

• Greet customers, make eye contact, and create friendly, personal conversations to build relationships.
• Review sales goals, learn about new arrivals and top‑selling items, stay current on trends and promotions.
• Maintain a shoppable space: proper processing, presentation, organization, storing and replenishment of stock, updating signs and pricing, supporting merchandise moves.
• Finish strong by sharing loyalty program benefits, ensuring customers have what they need, ending with a sincere thank‑you (often walking the package around and using the customer’s name).
• Support team collaboration, honesty, care, and continuous improvement to meet individual and store results.
• Promote loyalty and warranty programs.
• Support inventory and fulfillment activities.
• Support special events.
• Ensure security, accuracy, and impeccable presentation of merchandise.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co‑workers, and supervisors.