Seasonal Retail At Your Service Associate, Southshore

About the role

As an At Your Service Center colleague you deliver a seamless and personalized shopping experience. You support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role demands strong multitasking, problem‑solving, attention to detail, and a customer‑first mindset in a fast‑paced environment.

Responsibilities

• Begin each shift by ensuring the At Your Service area is clean, organized, and ready for customers.
• Review sales goals, learn about new arrivals, top‑selling items, and current promotions.
• Greet customers with genuine hospitality, make eye contact, and engage in friendly, personal conversations.
• Assist customers with total store fulfillment, including Buy Online Pickup In Store and in‑store pickups.
• Operate all required systems to complete transactions accurately and efficiently.
• Maintain an organized collection area to provide a friction‑free pickup experience.
• Recover merchandise, keep pickup and return areas tidy, and ensure timely curbside delivery of BOPS orders.
• Promote the Loyalty program, share benefits, and close each interaction with a sincere thank‑you, often using the customer’s name.
• Support teammates with honesty, care, and collaboration to enhance overall service.
• Strive to meet daily sales goals, achieve store results, and continuously improve performance.

Requirements

• Flexible availability—including days, evenings, weekends, and holidays—with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and comprehend employment policies and safety rules/procedures in English.
• Make prompt, sound decisions in real time to address customer needs and resolve issues.
• Comfortable collaborating and communicating with both customers and colleagues.
• Meet daily sales‑goal challenges and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, adaptable to changing priorities, capable of working independently and thriving in team dynamics.
• Proficient with electronic devices, computers, handheld equipment, and cash registers.

Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours and lifting at least 25 lb.
• Stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology to perform job functions.

Schedule

Full‑time colleagues are typically scheduled for 30 + hours per week; part‑time colleagues work 12–24 hours per week. All schedules include weekend shifts. Hours vary based on business needs and colleague availability.

Benefits

• Competitive pay and performance‑based incentives/bonuses.
• Comprehensive health, vision, dental, life, and disability insurance options.
• 401(k) match to help invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental‑health counseling and legal/financial advice.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups and volunteer opportunities to build community.