Seasonal Retail Associate

About the Role

As a Retail Store Associate at Duluth Trading Company, you will strive to deliver exceptional customer service by embracing our "Go for WOW!" standard. This means treating customers right and creating special experiences by going above and beyond in every interaction.

Responsibilities

• Develop comprehensive product knowledge of the Duluth brand to provide solution-oriented, friendly service.
• Center every interaction around the customer, from greeting to fitting room to checkout.
• Communicate sales and promotions effectively.
• Capture customer emails as part of sales and service.
• Proactively resolve customer concerns with positive outcomes.
• Answer telephones courteously, providing store greetings, directions, and processing orders.
• Assist in receiving, processing, and replenishing merchandise.
• Maintain merchandising, presentation, and display standards.
• Ensure the sales floor, stockroom, restrooms, cash wrap, and hospitality areas meet company cleanliness standards.
• Process register transactions accurately and efficiently.
• Adhere to all company policies, procedures, and practices.
• Perform additional duties as directed by management.

Requirements

• High school diploma or equivalent.
• Retail experience is preferred but not required.
• Customer-centric mindset with pride in delivering quality work and ownership of store responsibilities.
• Operates with integrity and trust.
• Excellent communication and listening skills.
• Ability to collaborate and function as part of a team.
• Authorized to work in the United States without sponsorship.

Environmental Factors

• Ability to stand or walk for up to eight hours a day.
• Frequent reaching, bending, and twisting (below waist and above shoulders).
• Repetitive hand-to-finger motions and reaching with hands and arms.
• Frequently lift up to 20 pounds; occasionally lift up to 40 pounds.
• Push/pull up to 20 pounds.
• Ability to climb ladders, reach, and bend.
• Work in temperatures ranging from 50–85 degrees, particularly in stockroom areas.
• Use of a computer up to 60% of the time throughout the day.

Benefits

• Daily pay available.
• 40% employee discount.
• Eligibility to participate in the 401(k) plan.
• Flexible scheduling.

Pay

$15.00 to $15.50/hour. Compensation is based on location, experience, and qualifications.

About Duluth Trading Company

Founded in 1989, Duluth Trading Company empowers hard-working individuals to tackle life hands-on. We celebrate those who embrace challenges and innovate for a better way. Our team is made up of talented individuals who share these values and are passionate about advancing our digital-first mindset. From high-quality workwear to innovative gear, we equip customers for a hands-on lifestyle through immersive storytelling, outstanding service, and a shared belief in the "go-all-in-and-dig-deep" spirit.