Seasonal Retail Associate

About the role

As a Retail Store Associate at Duluth Trading Company, you’ll strive to deliver our “Go for WOW!” standard of customer service—treating every customer right and seizing opportunities to create memorable, above-and-beyond experiences.

Responsibilities

• Develop deep familiarity with the Duluth brand and products to provide solution-oriented, friendly service.
• Center every interaction around the customer, from greeting to fitting room to checkout.
• Communicate current sales and promotions clearly and enthusiastically.
• Capture customer emails as part of the sales and service process.
• Proactively resolve customer concerns with positive, empowered solutions.
• Answer telephones courteously, providing store greetings, directions, and processing orders.
• Assist in receiving, processing, and replenishing merchandise.
• Maintain merchandising, presentation, and display standards to keep the sales floor customer-ready.
• Uphold company cleanliness standards for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Process register transactions accurately and efficiently.
• Adhere to all company policies, procedures, and practices.
• Perform additional duties as directed by management.

Requirements

• High school diploma or equivalent.
• Retail experience preferred but not required.
• Customer-centric mindset with pride in delivering quality work and ownership of store success.
• Operates with integrity and trust.
• Excellent communication and listening skills.
• Collaborates effectively as part of a team.
• Authorized to work in the United States without sponsorship.

Environmental Factors

• Ability to stand or walk for up to eight hours a day.
• Frequent reaching, bending, and twisting—both below the waist and above the shoulders.
• Repetitive hand-to-finger motions and reaching with hands and arms.
• Frequent lifting of up to 20 pounds; occasional lifting of up to 40 pounds.
• Push/pull up to 20 pounds.
• Ability to climb ladders, reach, and bend.
• Work in temperatures ranging from 50–85 degrees, especially in stockroom areas.
• Use of a computer for up to 60% of the workday.

Benefits

• Daily pay available.
• 40% employee discount.
• Eligibility to participate in the 401(k) plan.
• Flexible scheduling.

Pay

$16.00 to $16.50 per hour, based on location, experience, and qualifications.

About Duluth Trading Company

Founded in 1989, Duluth Trading Company equips hard-working individuals to tackle life hands-on. We celebrate those who embrace challenges and innovate for a better way. Our team shares this spirit, driving the Duluth legacy forward with a digital-first mindset. From durable workwear to Buck Naked Underwear and outdoor-focused AKHG, our gear and storytelling empower customers to live a hands-on lifestyle. We value top-notch quality, immersive storytelling, and outstanding customer service, united by a belief in the go-all-in, dig-deep ethos.