Seasonal Retail Ambassador - Newbury

About the role

As a Retail Ambassador, you will be the representative of the brand on the sales floor, delivering exceptional customer experiences and living our company values in every interaction. You’ll focus on creating meaningful connections with customers, driving sales through service, and supporting a welcoming, inclusive store culture. While your primary focus is on sales, you will also assist with limited operational tasks to ensure the store is well-maintained and running smoothly.

Responsibilities

• Customer Experience (90%): Deliver the Rothy’s Experience to every customer—a best in class service experience rooted in Rothy’s values—consistently embodying the brand through presentation, communication, and product expertise; drive personal sales and results and contribute to team goals; create lasting relationships with our customers by engaging in strong clienteling practices; contribute to a positive, inclusive, and service driven store culture by modeling collaborative, team focused behavior.
• Operational Excellence (10%): Execute assigned responsibilities accurately as part of daily store operations, including stock replenishment, visual merchandising support, and store organization and cleanliness; demonstrate knowledge of store operations and policies, following established procedures and SOPs to ensure operational excellence and compliance.

Requirements

• 18 years of age or older.
• Previous retail or customer service experience preferred.
• Strong communication skills and the ability to build genuine customer connections.
• A passion for service and the drive to achieve personal and team sales goals.
• Willingness to support operational tasks as part of the team.
• Ability to stand/walk an entire shift.
• Ability to lift, push, carry or otherwise move up to 25 lbs.
• Ability to frequently bend, reach, stretch, and safely use ladders and step stools.
• Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift.

Schedule

Availability to work at least 16 hours per week, either:

• 3 Peak Days (Friday, Saturdays, Sundays + Holidays)
• OR 2 Peak Days (Friday, Saturdays, Sundays + Holidays) + 2 Non-Peak Days (Mondays - Thursdays)